Manager - Quality

Aegis Jobs Pvt. Ltd.



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Aegis Jobs Pvt. Ltd.
Job Description Responsible for all Qualitative Metrics (Quality Scores, C Sat, Repeat etc.) for domestic BPO Clients
Providing insights to the Internal & External stake holders for the process improvements.
Attending Weekly/Monthly/Quarterly reviews with Client / stake holders
Preparing TARA (Trend Analysis Root Cause & Action Plan) for the Metrics not meeting Targets.
Implementing Process SOPs (Standard Operating Procedure) like, Sampling SOPs, ZTPs (Zero Tolerance Policy) etc to streamline the Quality Function.
Conducting Weekly Reviews with Internal Stake Holders (Operations & Training Team).
Identify the Improvement opportunities existing in the Processes and initiating Improvement Projects.

Desired Candidate Profile Should be a Graduate /Post Graduate
Must be with excellent Communication and Convincing skills along with high Energy Levels and Enthusiasm.
Team Handling skills
Ability to interact / Convince all Operational hierarchical levels including Clients and Business stakeholders.
Knowledge or Certified Six Sigma candidates will be preffered
Must be with a BPO experience
Additional Information
Location Hyderabad Job Type Full-time
Career Level BPO / Call Center Relevant Work Experience 5 - 10 Yrs

Contact Information
Company Name Aegis Jobs Pvt. Ltd. Telephone No Not Provided
Contact Name HR Site Link Not Provided
Keywords: jobs,  jobs in india,  manager - quality jobs in bpo / call center,  jobs in hyderabad,  jobs in aegis jobs pvt. ltd.,  jobs in quality (qa-qc) job,  


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